Reference

Understand the Rules Before You Play

These terms set out what you agree to when you open an account with 12bajee and use any part of the platform — from depositing via bKash or Nagad to placing a bet or requesting a withdrawal.

bKash, Nagad, Rocket acceptedAccount-holder age requirements applyJurisdiction-dependent accessOne account per personSubject to change with notice
12bajee Understand the Rules Before You Play
HOW WE HANDLE THIS

Security, Retention and Your Account Rights

Your account data and wallet details are handled under the security and retention practices described here. We keep this consistent across all supported payment methods, and you can request a review of your account data at any time through the contact paths above.

Data Handling

Account data — including your bKash or Nagad number — is stored securely and used only for the transaction and verification purposes you authorised when opening your account.

Retention Policy

We retain transaction records for the period required by our operational obligations. You can ask what data we hold about your account by contacting support in writing.

Account Security

Your account is protected by an OTP step at login. Keep your registered mobile number current — if your bKash or Nagad-linked number changes, update it via account settings before initiating any withdrawal.

Requesting Changes

To correct account details, dispute a transaction record, or ask us to close your account, contact support via live chat or email and confirm your identity with your registered number.

TERMS CONTACT

Reach Us About Any Terms Question

If a clause is unclear, or you believe something in these terms does not apply correctly to your account, contact our support team directly. We handle terms-related queries through live chat on the site, by email, and through our dedicated account-care channel — so you have more than one way to get a straight answer.

Team online

Live Chat

Open the chat window from any page on 12bajee and describe your terms question. A support agent will walk you through the relevant clause and what it means for your account.

Email Support

Send your query with your registered mobile number to our support address. We respond to terms and account-eligibility questions in writing so you have a record of the answer.

Account Help Channel

For wallet-related terms questions — such as how the bKash reverse-path rule or Rocket withdrawal policy applies to your account — use the account-care channel listed in your dashboard.

Questions We Hear Most About These Terms

These are the questions we get most often from people reading through the terms for the first time. If your question is not here, live chat is the fastest way to get a direct answer.

These terms apply to anyone who opens an account on 12bajee and uses any feature of the platform. Access depends on your local law and the eligible regions we currently serve.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in the suspension of all associated accounts and pending withdrawals.

Withdrawals are sent to the wallet on file. If the number is wrong, the funds may not reach you. Update your wallet details in account settings before requesting any withdrawal.

We post the updated version on this page and note what changed. Continuing to use your account after the revision date means you accept the updated terms.

If any single clause is found unenforceable under your local law, the rest of the terms remain in force. Availability of features still depends on your jurisdiction and eligible region status.

Contact support via live chat or email, confirm your identity with your registered mobile number, and state your request clearly. We handle closures and data queries in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.