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Understand Your Rights Before You Start

12bajee operates under terms that depend on your local law and the eligible regions we serve — eligibility is not automatic, and it is your responsibility to check whether access is lawful where you are.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData handling commitmentsContact rights explained

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LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about how these terms apply to your account, how your data is handled, or how to raise a formal dispute, our support team handles legal enquiries directly. Reach out through any of the channels below and state clearly that your query is a legal or policy matter so it routes to the right team without delay.

Live Chat Open the chat widget in your account dashboard and select the Legal or Policy topic. A support agent will respond and escalate to the legal team if needed.

Email Support Send your legal or policy query to our support email address listed in the account help section. Include your account ID and the specific term you are querying.

Account Help Centre The Help Centre in your account settings has a dedicated Legal and Terms category. Submit a ticket there and we will respond with a written record of the exchange.

How Our Legal Terms Apply to You

12bajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to 12bajee and all associated services — including account registration, deposits via bKash, Nagad or Rocket, and participation in any game or market — is strictly subject to the laws of your jurisdiction. We do not confirm or warrant that access is lawful in every

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region of Bangladesh or elsewhere. If local law restricts or prohibits online gaming activity, these terms do not override that restriction, and you must not proceed. Where access is permitted, these terms form a binding agreement between you and us from the moment you open an
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account. We can amend these terms at any time; continued use of the account after an amendment is posted constitutes acceptance. Specific rules around wallet transactions — including bKash deposits, Nagad transfers and Rocket withdrawals — are set out in the payments section of your account
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settings. Violation of these terms, including providing false account information or attempting to circumvent regional restrictions, may result in account suspension and recovery of any balances connected to the breach. If any provision in these terms is found unenforceable under applicable law, the remaining provisions stay
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in full effect. For any dispute, the resolution process described in our contact section applies first.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY STANDARDS

How 12bajee Handles Your Data and Account

We hold account data — including your registered mobile number, wallet details linked to bKash, Nagad or Rocket, and transaction history — under strict access controls. Only authorised internal teams can view account-level data, and only for the purposes of verification, fraud prevention or responding to your direct requests. You can request a copy of the data we hold or ask us to correct inaccurate details by contacting support through the Help Centre.

Data Retention

We keep account and transaction records for the period required under applicable law. Once that period ends, data is deleted or anonymised in line with our internal retention schedule.

Cookie Use

We use session and analytics cookies to keep your account login stable and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account before any wallet action is taken.

Requesting Changes

To update your registered details — including the mobile number linked to your bKash or Nagad wallet — submit a verification request through the account settings page and follow the identity check steps shown.

Common Questions About Terms and Policy

These are the questions we hear most often when it comes to legal eligibility, data rights and how our terms work in practice. If your question is not covered here, the Help Centre ticket system is the fastest route to a written answer from the team.

Access depends entirely on your local law and eligible region. We do not confirm legality on your behalf — check your local regulations before opening or continuing to use an account.

Wallet identifiers linked to your account are retained for the legally required period after closure, then deleted or anonymised. You can request confirmation of this through the Help Centre.

Yes. Submit a data access request through the Help Centre, include your account ID, and the legal team will compile and send the relevant records within the timeframe required by applicable law.

We post a notice on the platform when terms change. Continued use of your account after a posted amendment means you accept the revised terms — check this page regularly if you want to stay current.

Contact support immediately via live chat and ask for an account freeze. Our security process uses OTP verification to confirm your identity before any wallet transaction or account change can proceed.

Submit a ticket through the Help Centre under the Legal or Policy category, include your transaction reference and account ID. The legal team responds in writing so there is a clear record of the resolution.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand Your Rights Before You Start

Reach Us on Legal or Policy Questions

How 12bajee Handles Your Data and Account

Data Retention

Cookie Use

Account Security

Requesting Changes

Common Questions About Terms and Policy

01 Does local law in Bangladesh allow me to use 12bajee?

02 What happens to my bKash or Nagad wallet details when I close my account?

03 Can I request a copy of all the data 12bajee holds on me?

04 How will I know if these legal terms have been updated?

05 What should I do if I think my account has been accessed without my permission?

06 How do I raise a formal dispute about a transaction or account decision?

Legal

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