Reference

How 12bajee Handles Your Personal Data

This Privacy Policy sets out exactly what data 12bajee collects when you use our platform, how we store it, and what rights you hold over it. Access to our services and the scope of this policy depend on your local law and eligible regions.

Data collected only for account operationbKash, Nagad, Rocket payment data handled securelyYour right to access or remove your dataPolicy applies to Bangladesh-eligible accountsContact us directly to exercise your rights

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What We Collect and Why We Collect It

12bajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, contact number, and email address. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference, wallet number, and transfer amount solely

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to verify and reconcile your account wallet. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — browser type, IP address, and session timestamps — to protect your account from unauthorised access and to
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keep the platform running correctly for Bangladesh-eligible accounts. Usage data, such as which sections of the platform you visit, helps us improve account navigation and support response. All data collected serves a specific operational purpose: account verification, payment processing, fraud prevention, and customer support. We do
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not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those providers need to complete your transaction. Your eligibility to use the platform and the extent to which this policy applies to you
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depends on your local law and the region from which you access our services.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Account Security, Cookies and Data Retention

We apply industry-standard SSL encryption across all data transfers on the platform — whether you are checking your account wallet balance, processing a Nagad withdrawal, or updating your contact details. We keep your data only for as long as your account remains active or as required by applicable regulations. Once an account is closed and the minimum retention period has passed, personal data is deleted or anonymised. Cookies on our platform are used to maintain your session and remember your login state; you can manage cookie preferences through your browser settings at any time.

SSL Encryption

Every data transfer on 12bajee — including bKash and Rocket payment details — travels over SSL-encrypted connections to prevent interception during transit.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember account preferences. You can clear or block cookies via your mobile or desktop browser settings.

Data Retention Policy

Your account data is kept while your account is active. After closure, we retain only what applicable regulations require, then delete or anonymise the rest within a defined period.

Third-Party Access Limits

Payment processors — bKash, Nagad, Rocket — receive only the transaction data they need to complete a transfer. No marketing partners receive your personal account details.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold on your account, request a correction, or ask us to delete your records, you can reach our support team through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Note that some requests may require identity verification before we can act on them.

Common Questions About Your Privacy at 12bajee

These questions reflect what account holders in Bangladesh ask us most often about how their data is managed. If your question is not covered here, contact us through live chat or the Help Centre inside your account.

We collect your name, registered mobile number, email address, and the device and session data generated when you log in. Payment-specific data such as your bKash or Nagad wallet reference is collected only when you initiate a transaction.

No. We never store your mobile banking PIN or password. When you transact via bKash, Nagad, or Rocket, the authentication happens within those apps directly. We record only the transaction reference and amount for account reconciliation.

Submit a data access request through live chat or the Help Centre form inside your account. Include your registered mobile number. We will verify your identity and respond with your data summary within a reasonable timeframe.

Yes. Once your account is closed, you can request full deletion of your personal data. We will process this after any legally required retention period has elapsed, then confirm deletion or anonymisation in writing.

We do not sell or share your personal data with marketing partners. Data shared with payment providers like bKash, Nagad, and Rocket is strictly limited to what is needed to complete your transaction.

The policy applies to all accounts created through our platform. Whether you can access our services at all depends on your local law and eligible regions. We recommend checking your local regulations before creating an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoHoldem SmashBet

How 12bajee Handles Your Personal Data

Account Security, Cookies and Data Retention

Reach Us About Your Privacy Rights

Common Questions About Your Privacy at 12bajee

01 What personal data does 12bajee collect when I open an account?

02 Does 12bajee store my bKash, Nagad, or Rocket PIN?

03 How do I request a copy of the data 12bajee holds on me?

04 Can I ask 12bajee to delete my personal data?

05 Does 12bajee share my data with third parties for marketing?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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